In an earlier post we told you some ways to choose the best
mechanic for your car. But we keep hearing that a lot of people don’t know if
they should use an independent shop like ours, or go to a dealership. We’re on
it!
Consumer Reports writes on its website, (the italics are
ours), “Our annual survey of Consumer Reports subscribers found that independents outscored dealership service
once again for overall satisfaction, price, quality, courteousness of the
staff, and work being completed when promised. With few exceptions, the entire
list of independent shops got high marks on those factors. The same couldn’t be
said for franchised new-car dealers. The one automaker that outscored the
independent shops was the electric car-maker Tesla, which earned high praise for
its on-time repairs, courtesy, price, quality, and overall satisfaction.” We
heartily applaud Tesla, a car that we actually don’t service. In case you were
wondering.
If your car is new, or fairly new, and is under warranty
it’s only natural to take it back to the dealership. Once the warranty expires
you can feel free to look around. When you start to look at independents you’ll
almost always find places that are more personal, less expensive, and that will
work harder to keep your business. At dealerships the service managers make a
commission on the parts and labor. We don’t work that way. We’ll tell you what
your car needs and why. And that’s it. And since we’re not a dealer, we can
sometimes use parts that might save you some money. We know what we’re doing,
or we won’t do the work.
When you come in to an independent garage you’ll likely meet
the owner and the mechanic(s) if you’d like to. It’s not like waiting in line
at the dealership, for however long it takes, and only meeting the person who
set your appointment. We like to think that we’re friendlier. And if your car
starts making a noise while you’re out and about and you drop in on us with a
little bit of terror in your eyes, we’ll do our best to take care of you. On
the spot. That’s what friends are for.
We have been serving the Hollywood District and greater
Portland-area for almost 30 years. We offer professional automotive service specializing
in Honda, Toyota, Lexus, Acura, Volvo, Nissan, Volkswagen, and Audi, but we’re
happy to take a look at whatever you’re driving. Except for that Tesla.
We have the best mechanics in the business. Our goal is to
fix the problem the first time, and we want to do it right. We’ll explain
everything to you and we’ll try to stay within your budget. We know all too
well that car repairs can sometimes be a not so great budget surprise.
We’ll always be here when you need us. Call Broadway Imports
at 503.282.0817 if you want to
schedule an appointment. Go ahead. Schedule an appointment today!
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